You know what?
There's always a Complaint
going around.r'You concerned too?
Problem statement
Addressing the concern of student complaint at the ICT University
University students have a superpower: complaining (and rightfully so!). Whether it's about a missing grade, a Wi-Fi outage, or the legendary unavailability of a lecturer, complaints pile up faster than class assignments. But where do these complaints go? The WhatsApp group? Tech admin's desk, never to be seen again?
Solution Proposal
A Complaint Resolution System tailored for the ICT University
Enter our Complaint Resolution System (CRS) – a simple, structured way for students to submit, track, and resolve issues with real-time updates. No more "I sent an email, and no one replied!" frustrations. Just an efficient, no-nonsense complaint management system built for The ICT University.
Complaints Insights
What the numbers say!
We carried out a qualitative and quantitative survey on students and the administration of the ICT University to have a clearly understanding of how tough it is for them to handle their complaints from each one's perspective.
%
Of students file complaints and feel they vanish into thin air.
out of 5
Students have never gotten feedback after reporting an issue and find it difficult later on to keep track of the resolution status.
- Missing grades
- No CA mark
- Unsatisfied with final grade
- Grade not updated after review
- Delay in grade publication
Happens that
There's always a Complaint
going around.r'You concerned too?